Salesforce Consultancy & Digital Transformation with SI ICT
Future-Ready CRM. Intelligent Customer Experiences. Powered by SI ICT.
Marketing Automation and Commerce all-in-one system, Salesforce promotes your customer relationships across the board - sustainably and in the long term.
At SI ICT, we help organisations transform the way they attract, engage, and support their customers through Salesforce—one of the world’s most powerful and trusted CRM ecosystems. In today’s AI-accelerated landscape, businesses need more than a CRM platform; they need an intelligent, connected, automated customer engine. That’s where we come in.
Salesforce empowers organisations to centralise sales, marketing, service, analytics, and commerce within a single cloud platform. SI ICT elevates this further by integrating advanced AI, customer behaviour analytics, and intelligent agents to deliver personalised experiences at every touchpoint. From lead generation to long-term customer loyalty, we help your business operate smarter, respond faster, and grow sustainably.
Our approach blends deep Salesforce expertise with real business insight. We don’t just configure platforms—we build future-ready CRM ecosystems tailored to your processes, goals, and industry. Whether you’re a fast-growing SME or a global enterprise, SI ICT ensures your Salesforce investment drives measurable results across the entire customer lifecycle.
What We Deliver
AI-Driven Salesforce Consultancy
From first discovery to ongoing optimisation, our consultants design intelligent Salesforce solutions that enhance automation, streamline workflows, and enable deeper customer understanding.
Custom Implementations & Integrations
We build and configure Salesforce environments across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Experience Cloud—integrating third-party apps, data sources, telephony, AI engines, analytics tools, and automation systems for a unified digital ecosystem.
Process Automation & Intelligent Agents
Using Salesforce AI, Einstein, and custom intelligent agents, we automate repetitive tasks, streamline service requests, enhance lead scoring, personalise content, and ensure your teams focus on high-value activity.
Centralised Customer 360
Salesforce provides a single source of truth. SI ICT enhances this with advanced analytics, real-time insights, predictive modelling, and behavioural tracking to elevate decision-making.
Training, Support & Adoption Enablement
We ensure your teams fully understand and maximise Salesforce. Training, documentation, shadowing, go-live support, and monthly optimisation cycles are part of our scalable support model.
Salesforce Solutions We Optimise
Sales Cloud
Lead & opportunity management, forecasting, automation.
Service Cloud
AI-powered case management, omnichannel support, self-service portals.
Marketing Cloud
Personalised journeys, segmentation, campaign automation.
Commerce Cloud
Unified commerce experiences across digital storefronts.
Einstein AI
Predictive insights, intelligent recommendations, automated workflows.
Unlock the full potential of Salesforce
Seeing the full value of Salesforce involves more than the platform itself.
It requires integration within your organization, a holistic view of your customers, and a focused strategy for delivering the personalized experiences they demand.
The results are improved marketing outcomes, enduring customer relationships, and sustained competitive advantage for the clients we serve.
Using Salesforce Marketing Cloud to Drive Digital Transformation
In an industry that changes at lightning speed, marketers can’t afford to just keep up, they need to stay ahead of the evolution.
Salesforce Marketing Cloud has revolutionized the way consumers interact with brands by providing a 360-degree view of their engagement so you can present the right message at the right time, wherever they are.
Expertise across every Salesforce platform
The transformations that organisations seek not only require robust data and channel platforms, but also for those platforms to be integrated and communicate for a seamless customer experience.
Our expertise lies in optimizing and bringing together every Salesforce app to help our clients get the most value out of their Salesforce investment.
Transform Your Business with SI ICT
Monitor & Optimise Your Pipeline
Gain full visibility into leads, deals, pipeline health, team performance, and revenue forecasting.
Deliver Hyper-Personalised Experiences
Use AI-driven insights to tailor every message, recommendation, and customer touchpoint.
Enhance Customer Service & Retention
Automate case routing, improve response times, and empower customers with intelligent self-service options.
Drive Team Adoption & Efficiency
We ensure Salesforce becomes a natural part of your team’s daily workflow—not a complicated tool.
Integrate Your Entire Tech Stack
We connect Salesforce with ERP systems, finance tools, marketing platforms, telephony, websites, chatbots, and more.
Why Choose SI ICT as Your Salesforce Partner?
Certified Salesforce expertise across the full platform
AI-first implementation strategy
Multi-cloud proficiency (Sales, Service, Marketing, Commerce)
Transparent project delivery and fixed-scope options
Bespoke training and long-term support
Fast, secure, scalable integrations
Proven results across multiple industries
Transformation Journey
Understand
We analyse your current operations, customer touchpoints, data quality, processes, pain points, and future growth goals. Together, we define your Salesforce vision.
Build
We design a tailored Salesforce solution using best practices, AI capabilities, automation frameworks, and a detailed technical blueprint.
Streamline
We refine processes, automate workflows, reduce manual tasks, and integrate systems for full digital continuity.
Transform
Once live, your Salesforce ecosystem evolves into a powerful growth engine—driving efficiency, customer experience, and long-term profitability
Our CRM Portfolio
A fully unified business platform that connects sales, marketing, service, finance and operations within one intelligent ecosystem. Dynamics 365 empowers organisations with automation, real-time analytics, AI-enhanced decision-making and deep customisation to support enterprise-level innovation and efficiency.
A global leader in customer engagement, Salesforce delivers powerful CRM, Marketing Automation and Commerce tools in a single cloud environment. Designed for growth and customer loyalty, Salesforce enables smarter journeys, stronger relationships and seamless collaboration across every team.
A modern, cloud-native CRM platform built for scalability. HubSpot offers integrated tools for Marketing, Sales, Service, Operations and CMS—backed by powerful automation, AI content creation, conversational intelligence and advanced personalisation. Ideal for organisations looking for fast deployment and high-impact inbound strategy.
The leading cloud-based legal practice management solution for law firms. Clio centralises case management, time tracking, billing, client communication and secure document storage—helping legal teams operate with accuracy, compliance and modern client-first efficiency.
A messenger-based CRM designed for fast-moving sales environments. amoCRM simplifies multi-channel communication, automates lead follow-ups, and integrates AI chat tools to help businesses convert more prospects through real-time, personalised interactions.
A live, AI-powered chat and customer engagement platform trusted by over 4 million businesses. Tawk.to allows teams to manage conversations, track leads, automate responses and support customers instantly—all integrated with a lightweight CRM layer that enhances service quality and response speed.