Managed IT Support
Increase staff / organisational productivity and protect your business data with our IT support and security services. When you choose SI ICT as your IT support partner, you don’t just get a managed IT service, you get a trusted partner that will guide you every step of the way. We work with several organisations and work with you and show you how IT can help your business grow.
We work to understand your business, mission, challenges, get to know your systems inside and out and be on hand to field any questions about improvements or pain points.
24x7 Managed Services
Extensive IT support service from our dedicated team of Microsoft Cloud specialists, available round the clock.
Microsoft Partner
SI ICT are a Microsoft Partner, giving us direct access to Microsoft for escalations for support, product and licensing issues. With no third parties involved, we can offer improved support to our customers.
CSP Inclusive Service
License your Microsoft environment in a flexible and cost-effective manner through SI ICT as a direct Microsoft CSP and enjoy our inclusive support service at no extra charge.
Proactive Managed Services
SI ICT provides proactive management of specific technologies, managing them in line with best practice to minimise downtime and improve performance. They can be applied to some or all of your Cloud and on-premises assets and can be added to any CSP licensed service.
Hybrid end-to-end IT Services
Our knowledgeable Service Desk will look after all your IT support needs, allowing you to focus on your business. Benefit from a fully inclusive service, end user support, and proactive monitoring, alerting and resolution.
End User Service Desk
SI ICT’s Service Desk provides extensive support to your end users, allowing you to focus on the development of your IT strategy and infrastructure operations. We’ll support your on-premises and Cloud services, devices, operating systems and apps.
Reliable, flexible and transparent support
When you make SI ICT your Microsoft partner of choice, it’s important to us that we deliver a fantastic service. Suitable for both pure Cloud and Hybrid environments, we offer a reliable, flexible and transparent support provision for businesses of all sizes. Whether you need support for your in-house IT team or have no resource at all, as your Microsoft support partner we’ll use our expertise to help you deliver great service to your end users.
Additionally, when you entrust your Microsoft Cloud Solution Provider (CSP) licences to us you will receive our inclusive Standard Support Service from our team of Cloud specialists for all your Microsoft Cloud Services that are licensed through SI ICT. There’s also the option to upgrade to our Advanced and Premium Services where desired.
Hybrid Escalation Service
SI ICT’s Hybrid Escalation Service provides peace of mind for your IT Department by providing access to a team of experts round-the-clock. This includes Cloud and on-premises support, plus proactive monitoring, alerting and resolution.