🚀 Microsoft Dynamics 365 Sales — Accelerate Growth with AI & Intelligent Automation
Sell Smarter. Close Faster. Grow Predictably.
Build relationships and grow revenue with Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is the next-generation sales platform built to help organisations strengthen customer relationships, accelerate deal velocity, and drive predictable, scalable revenue. With embedded AI, Copilot assistance, sales agents, next-step recommendations, and unified customer data, Dynamics 365 Sales enables your teams to sell smarter—not harder.
At SI ICT, we design and implement tailored Dynamics 365 Sales solutions that automate admin-heavy processes, surface deep customer insights, and empower your sales team to spend more time closing deals. Whether you’re a growing SME or an established enterprise, we help you unlock the full power of Microsoft’s intelligent sales ecosystem.
Microsoft Dynamics 365 Sales Consultancy
SI ICT’s team of specialist Microsoft Dynamics 365 Consultants have a proven track record of tailoring and implementing Microsoft Dynamics 365 for Sales across many different verticals.
🌟 Why Dynamics 365 Sales
The modern sales cycle is data-driven, AI-enhanced, and customer-centric. Dynamics 365 Sales gives your organisation everything needed to operate at peak sales performance:
✔ AI-Driven Customer Insights
Identify buying behaviour, relationship health, intent signals, and real-time engagement trends powered by Sales Insights and Copilot for Sales.
✔ Copilot & Sales Agents
Use conversational AI to generate emails, summarise meetings, recommend next steps, qualify leads, update CRM records, and assist in deal strategy.
✔ Automation That Removes Admin
Auto-populate data, scan business cards, sync communications, and trigger workflows so sellers focus on building relationships—not data entry.
✔ Predictive Forecasting
Accurate sales forecasting, pipeline intelligence, and AI scoring help leaders plan strategy with total clarity.
✔ Unified Collaboration
Seamless integration with Microsoft Teams, LinkedIn Sales Navigator, SharePoint, Outlook, and other Dynamics 365 applications ensures your sales team stays aligned and informed.
🧩 Dynamics 365 Sales Applications We Deliver
Dynamics 365 Sales Enterprise
Full-featured CRM with advanced AI insights, sales sequences, forecasting, coaching, and automation.
Dynamics 365 Sales Professional
Essential CRM capabilities for businesses needing streamlined, cost-effective sales management.
Sales Insights (AI Add-on)
Predict deal success, monitor relationship health, and receive AI-generated sales recommendations.
Team Member Licensing
Give leadership and light users access to dashboards, insights, and reporting when needed.
Benefits of Dynamics 365 Sales
Sales Application benefits
Microsoft Dynamics 365 Sales offers a wide range of business benefits your sales team members which include:-
Teaching salespeople to find more clients, maintain strong relationships and sell more effectively.
Guide them and streamline the sales process to enable them to work more efficiently.
The Relationship Assistant helps manage relationships and removes much of the admin from the selling process including by reducing the need for manual data entry.
The central Sales Hub means that all insights, correspondence and appointments are together in one place.
Sales Manager benefits
The inbuilt training capabilities within Dynamics 365 for Sales reduce the workload of Managers whilst increasing the efficiency of their salespeople. Data insights means that productivity is easily monitored and feedback can be provided in real-time. The Relationship Health statistics allow managers to identify at-risk sales and intervene before an employee loses a sale and the Excel integrations and prebuilt templates allow for quick analysis and simple, informative feedback.
🔧 What SI ICT Delivers
✔ Discovery & Solution Design
We analyse your sales processes, map your customer journey, and design a platform that aligns with your goals.
✔ Implementation & Customisation
We build your Dynamics 365 Sales environment, configure workflows, automate processes, and integrate with your existing ecosystem.
✔ AI Enablement
Activate Copilot, Sales Insights, automated sequences, and intelligent data tools to maximise seller productivity.
✔ Training & Adoption
We empower your teams with training, sales playbooks, and in-platform guidance to ensure rapid adoption.
✔ Ongoing Support
Our Microsoft specialists provide continuous improvement, system optimisations, and strategic support.
Dynamics 365 Sales Licensing
Dynamics 365 Sales includes three different solutions that you can be licensed for, these are: Sales Enterprise, Team Licensing Sales Professional and Sales Insights.
Enterprise / Professional
The Sales application offers two standard tiers these include; Enterprise – Higher tier and Professional – Lower tier, and high level descriptions of these are included in the table below.
Sales Insights
Dynamics 365 Sales Insights is an additional solution for the Dynamics 365 Sales Enterprise application that continuously analyses the data already stored in your Dynamics 365 Sales and Microsoft 365 databases. This help users to better understand business relationships, evaluate activities in relation to previous successes and make more informed
Team Member
Dynamics 365 Team Members are essentially light users of the solution. These users have full read access across the database that allows them to leverage insights but only with a subset of functionality.
Team Members are well suited to Senior Management employees that do not need to use the system day to day but may want to access it from time to time to reference data, look at dashboards or export report files.
The only application which requires a separate Team Member licence to access it is Business Central.
Dynamics 365 Sales Implementation with SI ICT
At SI ICT, we specialise in delivering high-performance, AI-driven Dynamics 365 Sales solutions tailored to the unique needs of modern organisations. As certified Microsoft Dynamics 365 Consultants, we combine deep product expertise with hands-on business process knowledge to design, build and deploy a Sales platform that boosts productivity, enhances customer engagement and drives measurable growth.
Our implementation approach is structured, transparent and outcomes-focused. We work closely with your key stakeholders to discover, analyse, validate, build, deploy and launch a fully tailored Dynamics 365 Sales environment. From initial requirements gathering to post-launch optimisation, we ensure your teams are empowered, trained and ready to maximise the potential of the Microsoft cloud.
Leveraging Microsoft’s latest advancements across the Power Platform—including Power Automate, Copilot AI, Power Apps and real-time analytics—we deliver intelligent solutions that streamline operations and eliminate the manual tasks slowing your sales and marketing teams down. Our use of automated workflows, data-driven insights and smart integrations enables your teams to focus on building relationships, closing deals and scaling revenue—not admin.
What You Gain from SI ICT’s Dynamics 365 Sales Implementation:
AI-enhanced sales insights with Microsoft Copilot for predictive forecasting and intelligent recommendations.
Automation of repetitive tasks using Power Automate and custom workflows.
A unified view of customers across sales, marketing and service.
Optimised lead management and pipeline visibility to increase conversion rates.
Fast, user-friendly dashboards for reporting, forecasting and performance tracking.
Seamless integrations with Microsoft 365, Teams, SharePoint, Azure and third-party apps.
Ongoing support and enablement to ensure your team continues to adopt and grow.
With SI ICT, your organisation benefits from a future-ready, scalable and intelligent Sales platform that aligns with your growth objectives while leveraging the full innovation of the Microsoft Cloud.
When your business is ready to move from manual processes to smart, automated and AI-driven operations, SI ICT’s Dynamics 365 Sales implementation delivers the technology and expertise to get you there smoothly, securely and successfully.
🤝 Key Integrations That Unlock Greater Value
Dynamics 365 Marketing
Cross-team alignment for lead nurturing, campaigns, and customer journeys.
Dynamics 365 Customer Insights (Data & Journeys)
End-to-end customer intelligence with unified profiles and predictive behaviour modelling.
Dynamics 365 Customer Voice
Capture customer sentiment and satisfaction to improve engagement.
LinkedIn Sales Navigator
Advanced lead identification, relationship insights, and warm introductions.
🚀 Your Transformation Journey with SI ICT
Understand
We evaluate your sales processes, challenges, and growth goals.
Build
We configure and deliver a fully tailored solution aligned with your strategy.
Transform
Your team gains a unified, intelligent, scalable sales engine designed for long-term revenue growth.
Dynamics 365 Application Stack
The complete solution to manage customer relationships, close deals and boost sales revenue.
A powerful business application that uses in built intelligence to enable businesses deliver faster, personalised support to their customers
Move beyond basic marketing activity and maximise your return on investment with data driven decision making and marketing automation.
The complete management solution for your field sales and service teams enabling you to drastically improve performance levels by using intelligent scheduling, enhanced transparency, remote asset monitoring and billing management
Data driven insight to improve your financials and operations with Dynamics 365 Finance and Operations.
Deliver profitable projects on time and within budget whilst building strong customer relationships
Attract the right people, and retain and grow them. Track performance, optimise workforce costs and take care of employees
Forecast future business plans using Power BI and Data Analysis with Microsoft Dynamics 365 Customer Insights