amoCRM Consultancy & AI-Powered Messenger CRM Solutions
Turn Every Conversation Into a Conversion With Intelligent Messenger-Based CRM
Messenger based Customer Relationship Management (CRM) system
In today’s mobile-first world, customers expect instant communication, personalised experiences, and seamless support across the messaging channels they use every day. SI ICT empowers modern organisations to meet — and exceed — these expectations by implementing amoCRM, the leading messenger-based CRM built for fast, intelligent and automated customer engagement.
As an AI-driven digital transformation partner, SI ICT helps you unlock the full power of amoCRM’s unified inbox, automation engine, chatbot capabilities and multi-channel messaging tools. Whether you’re a growing SME, a fast-moving ecommerce brand, or an enterprise scaling your digital operations, amoCRM provides the speed, visibility and intelligence required to convert more leads and build stronger customer relationships.
Why amoCRM? Your Customers Live in Messenger Apps — Your CRM Should Too
amoCRM integrates natively with the world’s most popular messaging platforms, including WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, WeChat, Skype, Twilio and more. SI ICT ensures these channels work together in one centralised, real-time inbox, giving your team the ability to manage conversations, track leads, automate follow-ups and personalise every interaction without switching apps.
Every message, call, form submission or email is automatically captured, synced and enriched — ensuring you never miss an opportunity.
Messenger applications
Viber
Telegram
Twilio
Transform your business organisation with amoCRM
Monitor your pipeline
Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.
Personalise the experience
Use intelligence based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.
Improve customer service
Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.
Drive adoption
Using familiar apps you can give your team insight to enable maximum efficiency and engagement.
Streamline process
Improve business efficiency, refine processes and boost customer service and profitability levels across your organisation.
Integrate other apps
We use market leading add-ons and third party software integration within your amoCRM setup to further boost functionality.
AI-Driven Automation & Smart Sales Agents
amoCRM comes equipped with Salesbot, an AI-powered conversational agent enhanced with natural language processing. SI ICT customises these intelligent bots to:
Answer FAQs
Qualify leads automatically
Schedule appointments
Trigger workflows
Perform guided selling
Deliver personalised messages based on user behaviour
With our no-code visual chatbot builder, you’ll have complete control over automation, enabling your sales and support teams to focus on high-value human interactions while AI handles the rest.
Transformation Journey
✔ Strategy & Requirements
Deep-dive discovery sessions, data audits and workflow mapping to design the ideal customer engagement flow.
✔ Planning & Scoping
MVP definitions, user stories and phased roadmaps aligned with your business goals.
✔ Implementation & Integration
Full CRM configuration, omnichannel setup, automation building, and integration of email, telephony, payment systems and third-party apps.
✔ CRM Rollout & Training
User adoption programmes, internal process documentation and tailored team training to ensure a smooth transition.
✔ Ongoing Optimisation
Proactive support, continuous improvement, and performance insights to keep your CRM running at peak efficiency.
Our CRM Portfolio
A fully unified business platform that connects sales, marketing, service, finance and operations within one intelligent ecosystem. Dynamics 365 empowers organisations with automation, real-time analytics, AI-enhanced decision-making and deep customisation to support enterprise-level innovation and efficiency.
A global leader in customer engagement, Salesforce delivers powerful CRM, Marketing Automation and Commerce tools in a single cloud environment. Designed for growth and customer loyalty, Salesforce enables smarter journeys, stronger relationships and seamless collaboration across every team.
A modern, cloud-native CRM platform built for scalability. HubSpot offers integrated tools for Marketing, Sales, Service, Operations and CMS—backed by powerful automation, AI content creation, conversational intelligence and advanced personalisation. Ideal for organisations looking for fast deployment and high-impact inbound strategy.
The leading cloud-based legal practice management solution for law firms. Clio centralises case management, time tracking, billing, client communication and secure document storage—helping legal teams operate with accuracy, compliance and modern client-first efficiency.
A messenger-based CRM designed for fast-moving sales environments. amoCRM simplifies multi-channel communication, automates lead follow-ups, and integrates AI chat tools to help businesses convert more prospects through real-time, personalised interactions.
A live, AI-powered chat and customer engagement platform trusted by over 4 million businesses. Tawk.to allows teams to manage conversations, track leads, automate responses and support customers instantly—all integrated with a lightweight CRM layer that enhances service quality and response speed.
Transform Your Customer Engagement With SI ICT + amoCRM
From pipeline visibility to AI-powered messaging, amoCRM enhances every stage of the customer lifecycle. With SI ICT’s expertise, your organisation can streamline communication, automate tasks, personalise interactions and ultimately scale revenue with confidence.
Your customers are already in their favourite messaging apps.
Now your CRM is too.