amoCRM
Messenger based Customer Relationship Management (CRM) system
SI ICT helps businesses achieve digital transformation by implementing amoCRM, a powerful platform with the added capability of managing every aspect of your business, innovation and efficiency.
Millions of customers buy and sell via instant messenger applications every single day.
With amoCRM for messenger-based sales, you can unleash a whole new way of building valuable relationships with your most important leads and customers in an mobile first world.
Instant Messaging for Business
Chat with clients on any messanger application from a single CRM
Want to connect with leads and customers, regardless of the messenger app they prefer? We’ve got you covered. With amoCRM, every conversation is readily available in single unified inbox.
amoCRM connects with the most popular messenger apps: Facebook Messenger, Instagram, Skype, WeChat, Telegram and more. No matter your target – more sales, better marketing or quality support – you can be present on the channels your customers love.
amoCRM Consultancy
As an amoCRM partner based in the UK with a team of amoCRM consultants, SI ICT work for many well known brands, businesses, not for profits and organisations planning, tailoring, implementing and fully supporting customised amoCRM solutions across the full application stack.
Manage teams effectively, deliver better customer experiences consistently, and multiply revenue with our product-agnostic approach, leveraging amoCRM.
Messenger applications
Viber
Telegram
Twilio
Transform your business organisation with amoCRM
Monitor your pipeline
Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.
Personalise the experience
Use intelligence based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.
Improve customer service
Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.
Drive adoption
Using familiar apps you can give your team insight to enable maximum efficiency and engagement.
Streamline process
Improve business efficiency, refine processes and boost customer service and profitability levels across your organisation.
Integrate other apps
We use market leading add-ons and third party software integration within your amoCRM setup to further boost functionality.
Sync every conversation and automatic grab leads
Don’t worry about entering contact data or copy-pasting conversation details ever again.
Whether that’s an incoming chat message, lead capture form, phone call or email – amoCRM automatically pulls leads from all your sources into a single, unified inbox. All contact data and conversations are synced in real time, and you can respond without switching apps.
Scale your business with AI chatbots
Meet Salesbot, a flexible AI chatbot that’s enhanced with natural language processing.
It’s capable of detecting a lead or customer’s intentions during the conversation, and then responding with pre-made templates and workflows.
The Salesbot can answer questions, schedule appointments and much more. That way, you can focus on building personal connections with your customers.
Visual Chatbot Builder with no coding required
Want to build a chatbot, but don’t know how to code? No problemo. Now you can enhance your messenger-based sales and marketing workflows with our visual chatbot builder. Take advantage of its many features – set up auto-actions, send files and images, gather data and much more.
Streamlined Team Communication
Need your colleague’s help ASAP, but every second is on the line? We’ve got you covered.
With our unified inbox, all communication is centralized, including team conversations. You can ask your colleague to join the conversation in the same window you’re talking to your customer.
Built-in integrations – Connect your business applications
No business strides forward without it’s trusty tools. Connect them to your unified inbox in just a couple of steps.
In addition to instant messengers, amoCRM integrates email services, VoIP telephony, lead forms, payment processors, and dozens more built-in integrations.
Transformation Journey
Strategy and requirements
We check the current status of Customer Relationship Management and define a strategy together with you that describes the target status. To this end, we conduct stakeholder workshops, interviews and a system screening.
Planning and scoping
Based on the requirements, we formulate a Minimal Viable Product (MVP) and define expansion stages. In this way, we jointly develop the implementation plan. This phase is based on an agile cooperation with various stakeholders and the corresponding user stories.
Implementation phase
Your CRM system is configured according to the planning & scoping and integrated into the system landscape.
CRM introduction
Project marketing and stakeholder training ensure a smooth CRM implementation in your marketing and sales processes.
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