⭐ Microsoft Dynamics 365 & Copilot—Transforming CRM, ERP & Customer Experience with AI
AI-Powered Business. Intelligent Data. Seamless Transformation.
Empower, transform and innovate your business with Microsoft Dynamics 365
Modern organisations demand intelligent, connected systems that automate workflows, enhance customer experiences and provide real-time insights. Microsoft Dynamics 365, enhanced with Microsoft Copilot and AI-powered agents, delivers a unified platform that brings your sales, operations, finance, customer service, HR and marketing together—powered by automation, analytics and secure cloud architecture.
Microsoft Dynamics 365 Agency Consultancy
At SI ICT, we help organisations modernise and innovate using the full Dynamics 365 ecosystem. From strategic consultancy to full implementation, integration and long-term support, our team ensures your business gains a scalable, future-ready solution designed around your unique goals.
Whether you need a powerful CRM, a modernised ERP, AI-driven customer service or a complete digital transformation roadmap, SI ICT provides the expertise, technology and ongoing support to help you thrive.
🚀 Our Dynamics 365 Expertise Across the Full Application Stack
AI-driven lead scoring, pipeline insights, automated forecasting and Copilot-assisted sales productivity.
Deliver faster, personalised support with intelligent case routing, virtual agents, knowledge automation and omni-channel capabilities.
Enable real-time personalisation, journey automation, customer segmentation and data-driven marketing powered by AI and analytics.
Optimise field operations with predictive maintenance, intelligent scheduling, asset insights and remote service capabilities.
Modern financial management, supply chain automation and unified ERP capabilities with predictive insights and real-time reporting.
Plan, resource and deliver profitable projects with end-to-end visibility and AI-driven scheduling.
Improve workforce insights, talent acquisition, performance management and employee engagement.
Forecast future business plans using Power BI and Data Analysis with Microsoft Dynamics 365 Customer Insights
Transform your business organisation with Dynamics 365
Monitor your pipeline
Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.
Personalise the experience
Use intelligence based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.
Improve customer service
Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.
Drive adoption
Using familiar apps you can give your team insight to enable maximum efficiency and engagement.
Streamline process
Improve business efficiency, refine processes and boost customer service and profitability levels across your organisation.
Integrate other apps
We use market leading add-ons and third party software integration within your Dynamics 365 setup to further boost functionality.
🤖 AI, Copilot & Automation Built Into Every Solution
SI ICT ensures your Dynamics 365 environment leverages the newest AI capabilities:
Copilot for Sales, Customer Service and Field Service
AI-driven forecasting and customer insights
Automated workflows using Power Automate
Custom agents and chatbots via Copilot Studio
Predictive analytics with Power BI
🌐 Why Choose SI ICT for Dynamics 365?
UK-based certified Dynamics 365 consultants
Deep expertise across all CRM and ERP modules
Industry accelerators and sector-specific solutions
Seamless integrations with Microsoft 365, Azure and Power Platform
Scalable licensing guidance
End-to-end project delivery and continuous support
🔧 Our Implementation Approach — The SI ICT Transformation Journey
Understand
We analyse your business processes, goals and challenges to design a tailored Dynamics 365 roadmap aligned with your long-term objectives.
Build
We develop a functional and technical specification, project plan and fully customised solution—built in collaboration with your internal teams.
Transform
Your new Dynamics 365 platform unlocks streamlined processes, connected data, intelligent automation and seamless user adoption across all departments.
🌱 Accelerate Growth With Microsoft Dynamics 365
SI ICT delivers modern, scalable and intelligent Dynamics 365 solutions for organisations across all industries—unlocking efficiency, innovation and measurable results.
Our CRM Portfolio
A powerful platform with the added capability of managing every aspect of your business, innovation and efficiency.
Marketing Automation and Commerce all-in-one system, Salesforce promotes your customer relationships across the board – sustainably and in the long term.
A Modern cloud-based Customer Relationship Management (CRM) platform that enables businesses to scale and grow.