Effective interactions with your customers are crucial to your business success in the digital transformation.
SI ICT helps businesses achieve digital transformation by implementing Customer Relationship Management (CRM) systems.
A CRM is powerful platform with the added capability of managing every aspect of your business, innovation and efficiency.
The demands on successful customer relationships are constantly growing.
Our CRM Services
CRM consulting and requirements analysis
We look at your business processes and advise you on suitable CRM solutions. In this way, we work with you to find the right CRM solution that integrates seamlessly into your system landscape and your marketing and sales structures.
CRM strategy consulting
For successful customer relationship management, objectives are inevitable. We help you set goals and align them with your business objectives
CRM implementation
Together we find a way to implement your CRM system successfully in your company. Our CRM consultants will help you at all levels. From the training of your employees to the connection to existing systems.
CRM development
We develop tailor-made solutions for your chosen CRM system ,from the interface to complete software applications.
Support
After implementation, our work for you is far from over. We are your competent partners for the further development of your CRM strategy and the evolution of the CRM system.
SI ICT's CRM Consultancy
As a partner with several vendors , SI ICT work for many well known brands, businesses, not for profits and organisations planning, tailoring, implementing and fully supporting customised CRM solutions.
Manage teams effectively, deliver better customer experiences consistently, and multiply revenue with our product-agnostic approach, leveraging a modern Client Relationship Management system.
Our CRM consultants will help you find the right CRM solution for your company – open source or SaaS cloud solution – no matter which industry you come from.
We work with severa systems vendors and can advise you according to your individual / organisational requirements.
Our CRM Portfolio
A powerful platform with the added capability of managing every aspect of your business, innovation and efficiency.
Marketing Automation and Commerce all-in-one system, Salesforce promotes your customer relationships across the board – sustainably and in the long term.
A Modern cloud-based Customer Relationship Management (CRM) platform that enables businesses to scale and grow.
Transform your business organisation with a modern Customer Relationship Management system
Monitor your pipeline
Manage and monitor your incoming leads, opportunities and customers as well as your teams performance and sales pipeline.
Personalise the experience
Use intelligence based on past interactions to personalise customer interactions and continually identify behavioural trends to boost conversion rates.
Improve customer service
Continually improve and retain and customer service levels by delivering a personalised service via seamless processes.
Drive adoption
Using familiar apps you can give your team insight to enable maximum efficiency and engagement.
Streamline process
Improve business efficiency, refine processes and boost customer service and profitability levels across your organisation.
Integrate other apps
We use market leading add-ons and third party software integration within your CRM setup to further boost functionality.
Effectively manage and use customer data with CRM
Every company accumulates huge amounts of valuable customer data over time, to which CRM systems are the right answer. Companies can use them to keep all their contact details up to date, manage accounts of customers and collectively record customer interactions, thereby optimizing their marketing and sales activities. As a result, they not only improve relationships with their customers to retain them in the long run, but also increase their customer lifetime value in the long run.
A CRM prevents loss of data
It doesn’t matter whether it’s over the phone, in joint meetings, or in conversation with other colleagues: Valuable data about customers is collected at various touchpoints. If this is simply kept on laptops, hard drives or in an employee’s memory, there is a risk that it will be lost. A CRM prevents data loss and transforms the information into useful insights that add real value to your business.
SI ICT's 4 steps to a successful CRM implementation
Strategy and requirements
We check the current status of Customer Relationship Management and define a strategy together with you that describes the target status. To this end, we conduct stakeholder workshops, interviews and a system screening.
Planning and scoping
Based on the requirements, we formulate a Minimal Viable Product (MVP) and define expansion stages. In this way, we jointly develop the implementation plan. This phase is based on an agile cooperation with various stakeholders and the corresponding user stories.
Implementation phase
Your CRM system is configured according to the planning & scoping and integrated into the system landscape.
CRM introduction
Project marketing and stakeholder training ensure a smooth CRM implementation in your marketing and sales processes.